If you experience an issue with a third-party provider's game, you can reach out to their dedicated support teams for assistance.
Evolution Gaming Support
Evolution Gaming provides live-support chat for resolving errors or disputes within their games.
How to access support:
Click the headset icon in the lobby (top-right corner of your screen).
If you are already in a game, open the in-game chat and click the headset icon to contact support.
Describe the issue to the live-support agent, and they will assist you accordingly.
Pragmatic Play Live Support
Pragmatic Play offers 24/7 live-support chat for users to ask questions and resolve issues.
How to access support:
Click the headset icon in the top-right corner of your in-game screen.
If chat is already open, click the headset icon to switch to Live-Chat.
Note: You cannot access Pragmatic Play support from the lobby.
Provide a detailed explanation of the issue, including any relevant details, and allow time for a response.
Both providers have dedicated teams to quickly resolve any game-related concerns. If additional support is needed, you can also contact BETMODE Support at [email protected].